It's Chloë’s Weekly Update
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Sweet Spots
Hello {{first_name | there}} ,
I've found a new business success sweet spot metric.
And it's a bit of a random one.
It's temperature - I work best at 19-21 degrees (obviously challenging this year 🥵).
If I can keep the office in that range, I do my best work - whether it's writing, recording, sales, strategy, admin - all of it is better.
Within any business, there are key metrics that need to be kept in their sweet spot for success.
In eCommerce it's usually things like:
🍨 AOV
🍨 marketing ROI
🍨 new customer acquisition numbers
🍨 post sale cost per parcel
🍨 returns rate
🍨 returning customer rate
Every successful eCommerce store I've ever interviewed or worked with has had a handle on those numbers.
Understood which ones are crucial.
Understood which ones need the most attention to maintain.
Understood that future success was built on them.
And yes, right now that may well include the temperature in the warehouse or the office!
What are yours? Tell me on this linkedIn post and read the excellent comments already there
Keep Optimising!
Chloe
Podcast Host, Author, and now... Chief Success Strategist @ Emetko Media
Poll time:
We want to learn a bit more about you and your eCommerce world - so welcome to our brand new “Poll time” section of the newsletter - just click to vote.
Where are you on your AI journey?
We Recommend:
Brand new episode: Jonatan Ehn, Asket
One of the biggest questions in eCommerce right now (in my opinion) is how do you create a successful business without constantly pushing your customers to buy more? To buy product they don’t need?
There is, fundamentally, too much stuff in the world.
But eCommerce relies on selling more stuff - so how do we sell less and be successful?
That’s just one of the things we get deep into in this episode.
Find the show on all the top podcast players including Apple Podcasts, Spotify, and YouTube.
You can also find the notes and listen on the website, just click here for this week's new episode.
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Customer Persuasion: How to Influence your Customers to Buy More and why an Ethical Approach will Always Win
This one is Chloe's book that's most focused on CRO and customer journey.
Full of customer behaviour fundamentals, it's well worth a read.
Available in paperback, audiobook, and ebook.
Full Email Marketing Masterclass now live
Our whole 2026 series on email marketing is now live for you to binge listen…
Find the show on all the top podcast players including Apple Podcasts, Spotify, and YouTube.
You can also find the notes and listen on the website.
Newsletter recommendation…
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