It's new eCommerce MasterPlan Episode Day!
Time to wrap your ears around our latest interview.
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Guest = Simon Payne, SoleResponsibility
Simon Payne is the co-founder at SoleResponsibility, a sustainable retail business specialising in the resale and takeback of seconds in the footwear and clothing space. They resell 10,000s of sub-prime shoes and garments a year with growth at 30% year on year.
What are we talking about?
How SoleResponsibility is Building a Fast-Growing Business from Fashion Returns
In this episode, Simon joins Chloe Thomas to explore how resale commerce, changing consumer behavior, AI, and upcoming sustainability legislation are reshaping the future of fashion retail.
They discuss why secondhand is becoming mainstream, what ESPR means for brands, and how retailers can turn returns and resale into long-term opportunities.
Hit PLAY to hear:
Why secondhand fashion is becoming mainstream faster than brands expected 👟
The surprising way retailers are turning returns into revenue 💰
How AI is helping identify and resell thousands of unique products
What Europe’s new ESPR legislation could mean for eCommerce brands ⚖️
Why platforms like Vinted are changing consumer behavior forever
The big question fashion brands may soon have to face: produce less or lose relevance? 👀
Listen Now:
You can find the show on all the top podcast players including Apple Podcasts, Spotify, and YouTube.
OR just search 'eCommerce MasterPlan' on your favourite podcast app.
Don't forget to follow when you find us.
You can also find the notes and listen on the website, just click here for this week's new episode.
Key timestamps to dive straight in:
[05:21] Using AI for product identification
[07:34] Focusing on product returns and resale
[10:32] Rise of social live shopping
[14:57] Challenges with product traceability
[16:58] Sustainability and product reuse challenges
[20:40] Trends in UK retail shopping
[24:20] Future of production and sustainability
[25:53] Listen to Simon’s Top Tips!
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